Shipping Information

At Lorvika, we aim to provide clear information about order processing, shipping costs, delivery estimates, and order tracking.

1. Order Confirmation and Shipping Notifications

After placing an order, you will receive an order confirmation email.

Once your order has been shipped, we will send you a shipping confirmation email with the available tracking information.

Delivery notifications may also be provided depending on the shipping carrier and notification services available.

Please check your inbox and spam or junk folder if you cannot find an order-related email.

2. How to Track Your Order

Once your order has shipped and tracking information is available, you can use the tracking number provided in your shipping confirmation email.

You can track your shipment through 17TRACK.

Please allow 1–2 business days after shipment for tracking information to become available or update.

If your tracking information has not updated for an extended period, please contact our customer support team with your order number so we can help investigate.

3. Order Processing Time

Orders are generally processed within 3 business days before shipment.

Processing time refers to the time needed to prepare your order for dispatch and is separate from the shipping time.

Processing may take longer during peak sales periods, public holidays, or other circumstances affecting fulfillment. If a significant delay is expected, we will make reasonable efforts to notify you by email.

4. Estimated Shipping Time

Standard Shipping: Generally takes approximately 7–12 business days from the date your order is shipped.

Express Shipping: Delivery times depend on the destination and carrier. Please refer to the estimated delivery information provided at checkout.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs clearance, weather conditions, and other circumstances beyond our control.

Please allow additional time for delivery during peak shopping periods or unexpected logistics disruptions.

5. Shipping Costs

Lorvika currently offers the following shipping options:

• Express Shipping: US$11.99 for the first item, plus US$5.99 for each additional item.

• Standard Shipping: For eligible orders with a product subtotal from US$0.00 to US$59.99, the shipping fee is US$5.99 for the first item, plus US$1.99 for each additional item.

• Free Shipping: Available on eligible orders totaling US$59.99 or more, with a shipping fee of US$0.00.

Free shipping eligibility depends on the applicable shipping rules and destination. The final shipping charge and available shipping methods will be displayed at checkout before you complete your purchase.

Please review your order total and shipping information carefully before placing your order.

6. Delayed, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery period, please check the tracking information first.

If your package has not arrived within 30 calendar days after shipment, please contact us at contact@mail.lorvika.com.

Please include your order number and tracking number, if available.

We will review the tracking information and investigate the shipment with the relevant carrier or logistics provider. Depending on the findings and applicable consumer protection laws, an appropriate resolution may include a replacement or refund.

Nothing in this policy limits consumer rights that cannot legally be waived.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist before the order is processed or shipped, but address changes cannot be guaranteed after shipment.

If a package is returned because of an incorrect or incomplete address, please contact us to discuss the available options.

8. Contact Information

If you have questions about order processing, shipping, delivery estimates, or tracking, please contact us.

Store Name: Lorvika

Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.

Email: contact@mail.lorvika.com

Phone: +86 132 9732 6746

Business Address:

Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou
Guangdong, China

Important Notice: This is our business address, not a return address. Please contact customer support for return instructions before sending any products back.

Thank you for shopping with Lorvika!