Contact Us

We're here to help!

If you have questions about our products, orders, payments, shipping, tracking, returns, or refunds, please contact our customer service team using the information below.

Customer Service

Email: contact@mail.lorvika.com
Phone: +86 132 9732 6746

Customer Service Hours

Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)

Email Support

You can email us at any time. We aim to respond to all inquiries within one business day.

Order Support

If you are contacting us about an existing order, please include:

• Your order number

• The email address used to place the order

• A brief description of your question or issue

• Photos or videos if your item is damaged, defective, or incorrect

This information will help us assist you more efficiently.

Business Information

Store Name: Lorvika
Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.

Business Address

Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou
Guangdong, China

Important: This is our business address, not a return address. Please contact our customer service team before returning any items to obtain the correct return instructions and address.

Shipping and Returns

For information about shipping times, delivery, and order tracking, please refer to our Shipping Policy.

For returns, refunds, or replacements, please review our Return & Refund Policy or contact us directly.

Please do not send any returns to our business address without prior authorization.

Get in Touch

We are committed to providing helpful and responsive customer service.

Lorvika Customer Support
Email: contact@mail.lorvika.com
Phone: +86 132 9732 6746

Thank you for shopping with Lorvika!