FAQs
Frequently Asked Questions (FAQs)
Welcome to Lorvika! Below are answers to some of the most common questions about payments, orders, shipping, and delivery. If you need further assistance, please contact our customer support team.
PAYMENT
1. What payment methods do you accept?
We currently accept the following payment methods, subject to availability at checkout:
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PayPal
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Credit and debit cards, where available through our payment providers
Available payment options will be displayed during checkout.
2. Will I have to pay taxes or customs duties?
Import duties, customs fees, and taxes vary depending on the destination country and its applicable regulations.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for any import duties, customs fees, or taxes charged by the destination country.
For more information, please contact your local customs authority.
3. Can I cancel or change my order?
If you would like to cancel or modify your order, please contact us as soon as possible, preferably within 24 hours of placing your order.
We will do our best to accommodate your request. However, once an order has entered the processing or shipping preparation stage, we may no longer be able to cancel or modify it.
Please review your order details, including your shipping address and selected products, carefully before completing your purchase.
SHIPPING
1. Do you ship to my country?
Lorvika ships to many countries and regions worldwide. However, we are currently unable to ship to the following destinations due to shipping restrictions or service limitations:
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Brazil
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Philippines
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Indonesia
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Cuba
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Iran
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Sudan
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Syria
Shipping availability may change depending on carrier services, destination restrictions, and applicable laws. Please check whether shipping is available for your address during checkout.
We apologize for any inconvenience and appreciate your understanding.
2. How much does shipping cost?
Lorvika offers the following shipping options:
Express Shipping
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First item: US$11.99
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Each additional item: US$5.99
Standard Shipping
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Orders totaling US$0–US$59.98: US$5.99 for the first item and US$1.99 for each additional item.
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Orders totaling US$59.99 or more: Free shipping.
Shipping fees are calculated based on the order total and the number of items in your order, according to the applicable shipping option.
Available shipping methods, final shipping charges, and eligibility for free shipping will be displayed at checkout.
From time to time, we may offer additional shipping promotions or discounts. Please check our website for current promotions and applicable terms.
3. How long will it take for my order to arrive?
The estimated total delivery time consists of order processing time and shipping time.
Order Processing Time: 3–5 business days.
Estimated Standard Shipping Time: 7–12 business days after dispatch.
Delivery estimates do not include weekends, public holidays, customs inspections, carrier delays, or other unforeseen circumstances. Actual delivery times may vary depending on the destination and shipping conditions.
For some destinations, including certain locations in South America and the Russian Federation, delivery may take longer than one month due to transportation arrangements, customs clearance, or other logistical factors.
We appreciate your patience and understanding.
4. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email containing the available tracking information.
You can track your shipment through the carrier's tracking service or by visiting:
Please allow 1–2 business days after receiving your shipping confirmation for tracking information to become available or update in the tracking system.
If your tracking information has not updated for an extended period, please contact our customer support team for assistance.
5. What should I do if my package does not arrive?
If your package has not arrived within 30 days after shipment, please contact us at contact@mail.lorvika.com.
Please include your order number and tracking number, if available, so we can investigate the shipment.
We will review the situation and work with you to determine an appropriate resolution. Depending on the circumstances, shipping status, and applicable policies, a replacement or refund may be available.
If your package is confirmed lost in transit, we will work with you to arrange an appropriate resolution in accordance with our refund policy and applicable law.
6. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at contact@mail.lorvika.com.
We will do our best to update your address before the order is processed or shipped. However, once the order has entered shipping preparation or has been dispatched, we may be unable to make changes.
Please ensure that your shipping address and contact details are accurate when placing your order.
CONTACT US
If you have any other questions about payments, orders, shipping, or delivery, please contact us using the details below.
Store Name: Lorvika
Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.
Email: contact@mail.lorvika.com
Phone: +86 132 9732 6746
Business Address:
Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou
Guangdong, China
Important Notice: This is our business address, not a return address. Please contact customer support for return instructions before sending any products back.