Privacy Policy

Last Updated: October 10, 2026

1. Introduction

Welcome to Lorvika (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Guangzhou Guimi E-commerce Co., Ltd., operating the online store Lorvika, collects, uses, discloses, and protects your personal information when you visit our website, browse our products, place an order, contact our customer support team, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for certain data processing activities, we will obtain your consent before carrying out those activities.

2. Business Information and Contact Details

Store Name: Lorvika

Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.

Email: contact@mail.lorvika.com

Phone: +86 132 9732 6746

Business Address:

Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou
Guangdong, China

Important Notice: This is our business address, not a return address. Please contact our customer support team for return instructions before sending any products back.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with your personal information, please contact us using the details above.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

3.1 Information You Provide to Us

When you place an order, create an account, contact customer support, subscribe to marketing communications, or otherwise interact with us, we may collect the following information, where applicable:

• Contact information: Your name, email address, telephone number, and shipping or billing address.

• Order information: Products purchased, order number, order history, delivery details, and transaction records.

• Payment information: Payment status, transaction identifiers, billing information, and other information provided by our payment service providers. Payment card information may be collected and processed directly by the relevant payment processor. We do not claim to store full payment card details unless this is actually part of our payment processing arrangements.

• Customer service information: Information you provide when contacting us about orders, delivery, returns, refunds, or other inquiries.

• Marketing preferences: Your subscription status and communication preferences, where applicable.

Please do not send sensitive personal information through our customer support channels unless it is necessary and specifically requested for a legitimate purpose.

3.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform, service providers, analytics tools, and other technologies, depending on the features enabled on our store.

This information may include:

• IP address and general location information derived from your IP address.

• Browser type, device type, operating system, and language settings.

• Pages viewed, products browsed, referring websites, and interactions with website content.

• Website access times, session information, and diagnostic data.

• Cookie identifiers and similar online identifiers.

We use this information to operate our website, improve its functionality, understand visitor behavior, maintain security, and evaluate the performance of our services and advertising, where applicable.

We do not claim to collect precise GPS location data unless we actually use a service or feature that collects such information.

3.3 Information from Third Parties

We may receive information from third parties that support our business operations, including our e-commerce platform, payment processors, shipping carriers, analytics providers, advertising partners, and customer support service providers.

The information received depends on the services used and the permissions or settings applicable to those services.

4. How We Use Personal Information

We may use personal information for the following purposes, as applicable:

1. Order processing and fulfillment: To process purchases, confirm orders, arrange payment, ship products, provide tracking information, and handle returns or refunds.

2. Customer support: To respond to questions, investigate order issues, and provide assistance.

3. Website operation: To maintain, troubleshoot, secure, and improve our website and services.

4. Payment and fraud prevention: To verify transactions, detect suspicious activity, prevent fraud, and protect our business and customers.

5. Analytics and performance measurement: To understand website usage, evaluate product performance, and improve the customer experience.

6. Advertising and marketing: To measure advertising performance, deliver relevant advertisements, and conduct remarketing where permitted by applicable law and the relevant consent settings.

7. Communications: To send transactional emails, order updates, customer service messages, and other service-related communications.

8. Marketing communications: To send promotional emails or other marketing communications where permitted by law and, where required, with your consent.

9. Legal compliance: To comply with applicable laws, regulations, legal processes, and legitimate requests from authorized authorities.

Depending on the applicable law, our legal basis for processing may include fulfilling a contract with you, complying with legal obligations, pursuing legitimate interests, or obtaining your consent where required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies to support website functionality and improve our services.

These technologies may be used for the following purposes:

• Essential functionality: Supporting shopping cart functions, checkout, security, and other necessary website features.

• Preferences: Remembering certain settings and preferences.

• Analytics: Understanding how visitors interact with our website and identifying areas for improvement.

• Advertising: Measuring advertising effectiveness and, where permitted, supporting personalized advertising and remarketing.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will request consent before placing or using non-essential cookies and similar technologies.

If you are located in a jurisdiction that provides specific rights concerning targeted advertising or the sharing of personal information, you may exercise those rights using the contact details in this Privacy Policy or any applicable privacy control available on our website.

6. How We Share Personal Information

We do not sell personal information for monetary consideration as part of our ordinary business operations. However, certain data disclosures or advertising-related activities may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws, depending on the circumstances.

We may disclose personal information to the following categories of recipients, where necessary:

6.1 E-commerce and Website Service Providers

We use our e-commerce platform and related service providers to host and operate our online store, manage orders, maintain website functionality, and provide technical support.

6.2 Payment Service Providers

Payment processors receive and process the information necessary to authorize and complete transactions, prevent fraud, and comply with applicable financial regulations.

6.3 Shipping and Fulfillment Providers

We may share your name, shipping address, telephone number, order details, and other necessary information with shipping carriers and fulfillment providers so they can deliver your purchases and provide tracking services.

6.4 Analytics and Advertising Partners

Where applicable, we may share certain online identifiers, device information, website interaction data, and conversion information with analytics providers and advertising partners to measure performance, improve advertising, and support advertising activities permitted by law.

These activities may include services offered by Google or other advertising platforms if those services are enabled on our website.

6.5 Customer Support and Business Service Providers

We may share relevant information with providers that help us manage customer communications, maintain our systems, prevent fraud, and operate our business.

6.6 Legal and Business-Related Disclosures

We may disclose personal information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights, investigate fraud, enforce our terms, or protect the safety of our customers and business.

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

We require service providers to handle personal information in accordance with applicable contractual obligations and data protection requirements.

We do not permit third parties to use personal information obtained from us for their own independent marketing purposes without the required legal basis or consent.

7. International Data Transfers

Our business is based in China, and certain service providers or business partners may process personal information in other countries or regions.

As a result, your personal information may be transferred to or processed in jurisdictions whose data protection laws differ from those in your country or region.

Where applicable law requires safeguards for international transfers, we will take appropriate steps to comply with those requirements, which may include contractual safeguards, consent, or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

9. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, security monitoring, and the use of service providers that maintain appropriate security practices.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information.

• Request restriction of certain processing activities.

• Object to certain processing activities, including certain forms of direct marketing.

• Withdraw consent where processing is based on consent.

• Request a copy of certain personal information in a portable format.

• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

• Lodge a complaint with a competent data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us at contact@mail.lorvika.com. We may request information reasonably necessary to verify your identity and process your request securely.

We will respond within the period required by applicable law. If an extension is legally permitted and necessary, we will provide any required notice.

You may also unsubscribe from promotional emails by using the unsubscribe link included in those messages, where available. This will not prevent us from sending essential transactional or service-related communications.

11. Additional Information for Certain Regions

11.1 European Economic Area and United Kingdom

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to access, correct, erase, restrict, or object to certain processing activities and the right to data portability where applicable.

Where processing is based on legitimate interests, you may have the right to object in accordance with applicable law.

Where required, we will obtain consent before using non-essential cookies or similar technologies and before engaging in other processing activities for which consent is legally required.

You may lodge a complaint with the competent data protection authority in your country or region.

11.2 United States

Depending on the state in which you reside, you may have additional privacy rights, including the right to know, access, correct, or delete certain personal information and the right to opt out of certain sales, sharing, or targeted advertising.

Where these rights apply, you may submit a request using the contact details in this Privacy Policy. We will process your request in accordance with applicable state privacy laws.

We will not unlawfully discriminate against you for exercising privacy rights granted by applicable law.

11.3 Other Jurisdictions

If you reside in another jurisdiction with applicable personal data protection laws, we will handle your personal information in accordance with the requirements that apply to our processing activities.

12. Children's Privacy

Our website and products are intended for a general audience and are not directed to children who are below the minimum age permitted under applicable law to use our services independently.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we learn that we have collected personal information from a child in violation of applicable requirements, we will take appropriate steps to delete the information or obtain any legally required parental or guardian authorization.

If you believe a child has provided personal information to us inappropriately, please contact us at contact@mail.lorvika.com.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or other external services.

Those third parties may have their own privacy policies and data processing practices. We are not responsible for the privacy practices of independent third-party websites or services that we do not control.

We encourage you to review the relevant privacy policies before providing personal information to those third parties.

14. Marketing Communications

We may send promotional communications where permitted by applicable law.

You may opt out of marketing emails at any time by clicking the unsubscribe link in the email, where available, or by contacting us at contact@mail.lorvika.com.

Even if you opt out of marketing communications, we may continue to send necessary transactional messages, such as order confirmations, shipping notifications, refund updates, and customer service responses.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, technologies, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our data handling practices, or your privacy rights, please contact us:

Store Name: Lorvika

Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.

Email: contact@mail.lorvika.com

Phone: +86 132 9732 6746

Business Address:

Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou
Guangdong, China

Important Notice: This is our business address, not a return address. Please contact customer support for return instructions before sending any products back.